Privacy policy

Privacy Policy (International)

Effective Date: August 12, 2026

Biotex Life Solutions Private Limited (operating as Biotexlife International, “we”, “our”, or “us”) operates our global e-commerce store and website (collectively, the “Services”).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, purchase our natural wellness formulations, or interact with us internationally.

1. Personal Information We Collect

Depending on how you interact with our global store, we collect the following categories of personal data:

Contact & Shipping Details: Full name, shipping address, billing address, email address, and telephone number.
Payment & Transaction Details: Financial account details, credit/debit card numbers, transaction history, payment confirmations, and billing receipts (processed securely through encrypted payment gateways).
Technical & Device Data: IP address, browser type, device identifiers, time zone setting, operating system, and browsing activity on our store (collected via cookies, web beacons, and pixels).
Customer Communications: Support inquiries, feedback, product reviews, and email or messaging correspondence.

2. How We Use Your Personal Information

We process your personal information under lawful bases (including contract fulfillment, legal obligations, and legitimate business interests) to:

Fulfill & Deliver Orders: Process international payments, arrange cross-border shipping, manage customs documentation, and issue transactional invoices.
Customer Support: Manage order inquiries, process international returns, and respond to grievances.
Fraud Prevention & Security: Authenticate transactions, detect potential system fraud or risk, and secure our global platform.
Marketing & Personalization: Provide tailored wellness product recommendations and send promotional communications (where permitted by local law or explicit opt-in).

3. Third-Party Disclosures & Cloud Infrastructure

We share your information with trusted international service providers to operate our global business:

E-Commerce Platform: Powered by Shopify, which hosts our online store infrastructure and securely processes order data globally.
Logistics & Customs Partners: International shipping carriers and freight forwarders to deliver your orders across borders.
Analytics & Performance: Services such as Google Analytics to monitor site performance and user experience.
Legal Requirements: We may disclose personal data to comply with valid legal processes, international border requirements, law enforcement requests, or to enforce our legal rights.

4. International Data Transfers

Because Biotex Life Solutions Private Limited is headquartered in India and uses global cloud infrastructure, your personal information may be transferred to, stored, and processed in countries outside your country of residence (including India, the United States, and the European Union).

When transferring data across borders, we ensure adequate safeguards are in place (such as Standard Contractual Clauses approved by the European Commission or equivalent legal mechanisms) to protect your privacy rights.

5. Your International Data Rights

Depending on where you reside (e.g., EU, UK, Canada, Australia, United States/California), you may have the following rights regarding your personal data:

Right to Access / Know: Request details about the personal data we hold about you.
Right to Correction: Request updates or corrections to inaccurate personal data.
Right to Erasure (Right to be Forgotten): Request permanent deletion of your personal records, subject to legal accounting requirements.
Right to Opt-Out: Opt out of direct marketing, targeted advertising, or the sale/sharing of personal data.
Right to Data Portability: Request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, please contact our Data Protection Officer at info@biotex.in.

6. Data Retention & Safety

We retain your order records and transaction history in secure databases for general ledger accounting, tax compliance, and regulatory audits. We implement industry-standard encryption protocols (SSL/TLS) and administrative safeguards to protect your data against unauthorized access.

7. Minors

Our global store is strictly intended for individuals over the age of majority in their jurisdiction (and no younger than 18 years old). We do not knowingly collect or solicit personal information from children.