Shipping policy

Shipping Policy (International)

Effective Date: August 12, 2026

Thank you for choosing Biotex Life Solutions Private Limited (operating as Biotexlife International). We safely process and deliver our natural wellness formulations to health-conscious customers across more than 230 countries and regions worldwide.

Please review our global shipping parameters and guidelines below:

1. Processing Time & Order Cutoff

Order Processing: All international orders are inspected, packed, and dispatched within 1 to 3 business days following payment confirmation. Orders are not processed or dispatched on weekends or major Indian national holidays.
Daily Order Cutoff: Our order processing cutoff time is 2:00 PM IST (Indian Standard Time). Orders placed after 2:00 PM IST will enter our dispatch queue on the following business day.

2. Shipping Rates & Delivery Timelines

International shipping is charged at a flat rate at checkout.

Shipping Method	Estimated Delivery Time	Flat Rate	Carrier Options
International Shipping	5 to 8 Business Days	$55.00 USD	DHL, FedEx, UPS, Aramex, Shiprocket X

> Note: Delivery estimates are calculated from the date of dispatch and do not account for potential delays caused by local destination customs clearance processes, weather conditions, or local postal infrastructure.

3. Customs Duties, Import Taxes, & VAT

When ordering from Biotexlife International, you act as the importer of record:

Import Fees: Deliveries outside India may be subject to local import taxes, customs duties, Goods and Services Tax (GST), or Value Added Tax (VAT) levied by your destination country’s government.
Customer Responsibility: Unless taxes/duties are paid upfront at checkout (DDP - Delivered Duty Paid), all local clearance charges, entry tariffs, and broker fees must be paid by the recipient upon arrival in the destination country.
Customs Clearance Delays: Biotex Life Solutions is not responsible for international transit delays caused by customs inspections or unpaid import duties.

4. Shipment Confirmation & Order Tracking

Once your package is picked up by our international carrier, you will receive an automated Shipment Confirmation Email containing your tracking number and tracking link.

Tracking information typically activates within 24 to 48 hours after dispatch as your parcel passes through our logistics export hub.

5. Customs Confiscations & Local Restrictions

Health supplements and natural wellness formulations are subject to varying health authority regulations globally.
Customers are responsible for verifying that dietary supplements can be legally imported into their country before placing an order.
If a package is rejected, returned, or destroyed by foreign customs due to prohibited import rules or refusal to pay duty, the original shipping fees and any return customs costs incurred will be non-refundable.

6. Lost, Stolen, or Damaged Packages

Damaged in Transit: If your package arrives structurally damaged or broken, please notify us within 48 hours of delivery at info@biotex.in with photo/video proof of the outer shipping box, shipping label, and product seal.
Lost Shipments: If your tracking status shows no movement for more than 10 business days, contact us immediately so we can open an inquiry with the international carrier.