Refund policy

Return and Refund Policy (International)

Effective Date: Aug 12, 2026

At Biotex Life Solutions Private Limited (operating as Biotexlife International), we are dedicated to delivering premium natural wellness formulations to customers worldwide. Because our products are health and wellness supplements, safety, hygiene, and strict quality control are our highest priorities.

Please review our international return and refund policy below:

1. Return Window

We offer a 14-day return policy. You have 14 calendar days from the date you receive your package to request a return.

To maintain health and safety standards, items are eligible for return only if:

  • The supplement bottle/packaging is completely unopened, unused, and undamaged.
  • The original safety seal is intact and untampered with.
  • The item is in its original packaging and in the exact condition you received it.

Note: Opened, unsealed, or partially used health supplements cannot be returned or refunded under any circumstances due to international health regulations.

2. Return Shipping Costs & Customs Duties

  • Defective, Damaged, or Incorrect Orders:

If you receive a product that is defective, physically damaged during transit, or incorrect, Biotex Life Solutions will cover the full cost of replacement or return shipping. Contact us within 48 hours of delivery with photo/video proof, and we will issue a prepaid international shipping label or process a replacement.

  • Customer Remorse / Change of Mind:

For returns due to a change of mind, the customer is responsible for arranging and paying for all international return shipping costs back to our central warehouse in India.

  • Customs Duties, Import Taxes, & Tariffs:

    • Original customs duties, import taxes, and VAT paid to local border authorities are non-refundable by Biotex Life Solutions.

    • For change-of-mind returns, any unexpected customs duties or clearance charges incurred upon re-entry into India will be deducted from your final refund amount.

  • Restocking Fees:

We do not charge any restocking fees.

3. Refunds & Timeline

  • Inspection: Once your returned parcel arrives at our hub, our team will inspect the item to verify that the product remains safety-sealed and untampered with.
  • Approval/Rejection: We will notify you via email regarding the approval or rejection of your refund within 3–5 business days of receiving the package.
  • Refund Method: If approved, your refund will be processed automatically to your original payment method (e.g., Credit Card, PayPal, local payment gateway).
  • Timeline: Refunds typically take 7 to 14 business days to reflect on your account, depending on your bank, payment provider, and currency processing standard.

4. Currency Conversions & Exchange Rates

  • Refunds will be issued in the currency used at checkout.
  • Biotex Life Solutions is not responsible for any differences in the refunded amount caused by foreign exchange rate fluctuations or additional international transaction fees charged by your issuing bank/credit card company.

5. Damaged, Defective, or Misplaced Shipments

Please inspect your package upon delivery. If your order arrives broken, damaged, or incomplete, email us immediately at info@biotex.in with:

  1. Your Order Number

  2. Clear photos of the outer box, shipping label, and damaged product/seal.

Our support team will evaluate the issue immediately to send a replacement or issue a full refund.

6. Contact Us

For all international return requests or inquiries, please contact our global support team:

  • Email: info@biotex.in
  • Phone / WhatsApp Support: +91 94945 88686
  • Corporate Address: Plot No. 34, Bhavana Enclave-3, New Bowenpally, Balanagar, Hyderabad, Telangana, India - 500011