Terms of service

Terms of Service (International)

Effective Date: August 12, 2026

OVERVIEW

This website is operated by Biotex Life Solutions Private Limited (operating as Biotexlife International). Throughout the site, the terms “we”, “us”, and “our” refer to Biotex Life Solutions Private Limited. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all global users of the site, including without limitation users who are browsers, vendors, international customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Our store is hosted on Shopify Inc. They provide us with the secure, global e-commerce platform that enables us to sell our wellness products and formulations across international borders.

SECTION 1 - GLOBAL ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state, or province of residence. Minors are strictly prohibited from purchasing products from our website. Biotex Life Solutions Private Limited disclaims any liability arising from unauthorized use or purchase.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to local import restrictions, health supplement regulations, and copyright laws).

A breach or violation of any of the Terms will result in an immediate termination of your access to our Services.

SECTION 2 - HEALTH & SUPPLEMENT DISCLAIMER

Statements regarding our natural wellness formulations and dietary supplements have not been evaluated by local regulatory bodies in every importing destination (such as the US FDA, European Medicines Agency, or UK MHRA) unless explicitly stated.

Our products are intended to support general wellness and are not intended to diagnose, treat, cure, or prevent any disease. The material on this site is provided for informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider before introducing new wellness supplements into your routine.

SECTION 3 - INTERNATIONAL SHIPPING, CUSTOMS, DUTIES, & TAXES

When placing an order for international delivery, you act as the importer of record and must comply with all laws and regulations of the destination country:

  • Customs Duties & Taxes: Orders shipped outside India may be subject to import taxes, customs duties, VAT/GST, and clearance fees levied by the destination country's government. Unless stated otherwise at checkout, all such charges are the sole responsibility of the recipient.
  • Import Restrictions: It is your responsibility to verify that health and dietary supplements can be legally imported into your country. We are not liable for packages confiscated, destroyed, or held by customs authorities due to local import restrictions.
  • Delivery Delays: Cross-border delivery timelines are estimates and can be affected by international customs processing, severe weather, or carrier delays beyond our control.

SECTION 4 - PRICING, CURRENCIES, & PAYMENT PROCESSING

  • Prices for our products are subject to change without notice.
  • While prices may be displayed in your local currency for convenience, orders are processed at checkout based on current exchange rates. Biotex Life Solutions Private Limited is not responsible for any additional transaction fees, conversion costs, or foreign exchange rate variances imposed by your bank or credit card provider.
  • We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.

SECTION 5 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the email address, billing address, or phone number provided at the time the order was placed. You agree to provide current, complete, and accurate purchase and account details for all transactions.

SECTION 6 - THIRD-PARTY LINKS & INFRASTRUCTURE

Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to external websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites.

SECTION 7 - GOVERNING LAW & INTERNATIONAL DISPUTE RESOLUTION

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

Any dispute, claim, or controversy arising out of or relating to these Terms, the use of the website, or the purchase of products shall be subject to the exclusive jurisdiction of the competent courts in Hyderabad, Telangana, India.

SECTION 8 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@biotex.in or by official mail using our registered corporate office address below:

Biotex Life Solutions Private Limited

Plot No. 34, Bhavana Enclave-3, New Bowenpally, Balanagar,

Hyderabad, Telangana, India - 500011

Email: info@biotex.in

Phone: +91 94945 88686